We accept exchanges and refunds (excluding the cost of original shipping) on all our pieces, with the exception of sale items – these items are final sale and cannot be returned, within 30 days from the date of purchase. We only ask that the item/s must be in original condition, with all tags remaining in place, including hygiene seal and item/s must not have been worn, washed or altered in any way. Kindly try on all bottoms over your own undergarments. We reserve the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
To organise a return, simply complete your Returns Form (included in your parcel), then email firstname.lastname@example.org and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need.
We reserve the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
When returning goods, please enclose your goods for return, including packaging, with a completed Returns Form and address to;
Lola & Lamar Returns
RA#: (to be advised)
Address: 3296 Jaluit Lane
Honolulu, HI 96818
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return. If you’re exchanging, we will send your new piece/s out and email you a new tracking number. If you’re refunding, we will refund you through the same method you used to pay, and email you once complete.
The shipping cost incurred for returning item/s to Lola & Lamar for an exchange or refund are not covered or reimbursed by us. If you request an exchange however, we will cover the shipping cost to send the new size out to you again.
Please note, we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
W A R R A N T I E S
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occurs, please contact us immediately at email@example.com so we can personally assist you and arrange for the faulty goods to be repaired or replaced as soon as possible. We will assess the faulty upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.